Banyan Tree Puebla
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Nice and tasteful decoration. Big and well equipped room. Ok location not far from Centro Histórico. Good and friendly service.
Fabrice
ديسمبر ٢٠٢٣
First time staying in a Banyan Tree, and I loved everything about it. The woman who checked us in was very attentive and gave us a refreshing ginger tea and cool towel. She had recently spent some time in Canada and has excellent english. Our room was absolutely amazing. We couldn't believe the size and luxury. When we arrived, they mentioned that they'd been having power issues. We didn't have any issues with power except our tv didn't have a signal, probably because it was coming online but didn't affect our enjoyment of the place. We had drinks and chalupas on the rooftop terrace, which had an amazing 360 view of Puebla. The pool was also on the terrace. It looked great - good size. Unfortunately, we didn't have time for a dip. I loved this hotel. It now lives rent free in my head. One night wasn't long enough.
Elizabeth
نوفمبر ٢٠٢٤
I loved the sophisticated interior design showcasing local Mexican artisan crafts including the Tavalera ceramics and lacquerware. Bedroom and bathrooms were of exceptional standard as one would expect from the Banyan Tree. The beautiful views from the rooftop restaurant and swimming pool exceeded expectations. Excellent American breakfast included in the room rate.
Ausenda
سبتمبر ٢٠٢٤
The breakfast was good, however they charged us for our son. Even though we put 3 people in the reservation. The location was very close to everything, but the traffic was bothersome. The lobby was on a street, a public one. We could hear honking everywhere. It was also a bus stop, and there were people that weren’t staying there laying on the buildings.
Sukhvir
أغسطس ٢٠٢٣
From the moment you enter the lobby at the Banyan Tree Puebla, and you notice the subtle citrus scent filling the air, you realize you're in a special place. And based on the three days we spent there, the high expectations created by that thoughtful citrus detail are met over and over again. My family and I planned a trip to Puebla and made too many reservations. Tania, from the front desk, met us upon our arrival, explained our options, didn't pressure us to choose the most expensive one, and made us feel very good about the rooms we chose. She was so thoughtful and friendly throughout our stay that we felt very well taken care of and look forward to returning at the soonest opportunity. Our room was clean, spacious, luxurious, and very well designed. The whole property is beautiful and very well maintained. The rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were absolutely delicious. Marco, our waiter at the pool, made the evenings we spent there delightful. He was attentive, funny, and friendly and provided great service. I'm not sure if there is truffle oil on those French fries, but whatever it was, they are delicious. When I asked my wife what I should write in my review of the hotel, she said, "that I don't want to leave." All eight of us felt that way, and can't wait to go back.
Stephen
أبريل ٢٠٢٣
This was my third time staying here, and I can happily say each time I've been nothing but impressed with the quality of this hotel. Every detail is thoughtful, considered and beautiful. The staff is exceptional. The view from the rooftop is jaw-dropping. As always, I'm looking forward to next time.
Leigh
يناير ٢٠٢٥
Breakfast was unremarkable and very overpriced. Ate too at roof top terrace. Food was fine but the amount of wine they served for the price of a cup was quite stingy. I would not return to the restaurants. Super expensive for what you get.
Betsy
يوليو ٢٠٢٤
The location is amazing and the rooftop is gorgeous - the view, the pool .... we had dinner at the Thai restaurant on the roof and loved their special hot sauce so much that we got them to-go. It is made in-house from 2 local mexican chilies and 1 thai chili . Our rooms are beautiful, clean and comfortable.
Jin
سبتمبر ٢٠٢٤
The food is good overall, if you pay the extra 15 USD for the Brunch option is totally worth it, I do have to mention that the staff is great, Enrique at the Front desk was beyond attentive, the room exceeded expectations so was the bed.
González
يوليو ٢٠٢٣
Everything was beautiful except for the fact. I had reserved a 2 bed room. They were not able to provide that for us They gave us a cot which was not very comfortable for my adult daughter to sleep in
Barbara
فبراير ٢٠٢٥
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